Commonly Asked Questions

Web Design
How do we start?
During our initial meeting, we'll talk about what you're trying to accomplish. Then we'll talk solutions that would best accomplish your goals.
How will we communicate?
After our initial meeting, we'll mainly communicate via email. This will help to keep track of information and progress.
How much do you charge for a website?
The cost depends on several factors, see our Web Pricing page. The more intricate and unique the project, the more time required and higher cost.
How long will it take to build the website?
  • That depends on;
  • 1. How much input you provide during initial meeting.
  • 2. How soon you provide content, images, information.
  • 3. The complexity of work.
  • 4. How soon you review and sign-off.
  • What is used to develop my website?
    Our solutions include a variety of technologies from HTML, CSS, PHP or possibly using Website Builder.
    What happens if my site is down?
  • No worries!
  • 1. If you purchased our Service Plan, we can resolve the issue fairly quickly.
  • 2. But if you're using a third party service, we'll do our best and provide assistance.
  • Is the Website Builder complicated?
    Not at All! It's not as robust like higher-end complicated C.M.S. systems, but it's easy, quick and get's the job done!
    Do you out source your work?
    Never! We VALUE our customers privacy.
    Do you offer a GUARANTEE?
    Absolutely! If you purchased a Service Plan, we GUARANTEE our services!.
    I have a question that is not listed?
    No Worries! Send us an email with your question(s) through our Contact page.
    Hosting
    What is Shared Hosting?
    Shared Hosting is a low-cost solution where multiple websites share a single server and its resources.
    Does web hosting come with a control panel?
    Yes. It varies on the web hosting package and type.
    Can I upgrade my web hosting account?
    Absolutely! You can upgrade at any time. Beware, you may experience a slight down time.
    Can I move my website to a different hosting provider?
    Yes. You own the files and you can upload them to any hosting provider.
    Domains
    Where can I search or register a domain name?
    We can help, but most hosting providers have a Domain Name search feature.
    How can I get the right domain name?
    If Available, it's important to find a domain name thats, easy to pronounce and easy to spell. So choose wisely.
    Do I own my domain name?
    Actually No. You can't buy or own a domain name it's only registered to you.
    If I already have a domain name?
    No Worries! You can redirect it to your web hosting. But if you prefer to transfer it, we can help.
    Billing
    What payment methods do you accept?
    We only accept United States (USA) currency in cash, bank cashier's check, Visa, Mastercard, American Express, Discover.
    When do I pay for services?
    Based on the scope of work, a FULL or Partial payment is expected after we've discussed your options and you're ready to move forward. The balance due (if applicable) will be noted in the agreement.
    Are there any recurring costs?
    Only if you puchased Web Hosting or a Service Plan. If applicable, a yearly domain name registration fee.
    Cancellation or refund policy?
  • We try to be fair and understanding, so we ask you to understand our policy.
  • - If you cancel within the 48 hour grace period, a FULL REFUND minus our consultaion fee (if applicable).
  • - If you cancel after the grace period a 50% REFUND and a credit for the difference will be provided for future services.
  • Note: Cancellation request must be sent through our Contact Page explaing the reason(s) for cancelling services. In fairness to both of us, our Contact Page will capture your IP address, date and time stamp to validate your request.
  • Refund Policy does not apply:
  • 1. Initial consultation fee (if applicable).
  • 2. Domain Name(s) (if purchased through us).
  • WEBRIETY

    A Digital Solutions Company